Developers like to code. With traditional support, developers fix bugs & deal with customer issues more often than actually doing the work they love. This session will discuss what makes DevSuccess different from traditional support, why it’s crucial within R&D teams, and how to build a successful DS team to help your dev users thrive. Utilizing a developer focused customer success allows for a frictionless connection between Product & Engineers and creates customer focused focal points for R&D teams. When your R&D is focused on developing with a customer point of view, the whole company wins.