The pandemic has radically changed the way we live and work, and many essential activities have shifted to digital formats. How can we create experiences that respond to the users' needs in times of crisis? n this talk, we will explore the crucial role that empathy plays in creating exceptional experiences. You will learn how designing with emotional intelligence can help users overcome difficulties, and through practical examples, you will discover how to reduce anxiety and create exceptional solutions that meet the users' needs in these unprecedented times.